Learn, Practice, and Improve with SAP C_C4H51_2405 Practice Test Questions

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2correct answers to this question.

A. Create a Web service with SAP Knowledge Central by NICE.

B. Create knowledge base articles in SAP Service Cloud.

C. Configure the relevantquestionin scoping.

D. Create a validation rule.

Which actions can you take to control custom fields and their values? Note: There are 2correct answers to this question.

A. Use restriction rules

B. Create a code list restriction

C. Grant access to extension fields for business roles

D. Grant access to extension fields for business users

Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?

Note: There are 3correct answers to this question.

A. Custom reports

B. Data sources

C. Interactive dashboards

D. Web service message monitoring

E. Standard reports

Which actions are necessary to use installed bases in service tickets? Note: There are 2correct answers to this question.

A. A customer needs to be assigned to the installed base.

B. The installed base must be set to active status.

C. An active service contract must be added to the installed base.

D. At least one registered product must be assigned to the installed base.

Which of the following is possible when creating tickets in the Agent Desktop?

A. You can create knowledge articles.

B. You can manually select the SLA.

C. You can select multiple registered products in a single ticket.

D. You can manually assign a maintenance plan.

What must you consider when you want to upload master data to SAP Service Cloud using templates?

Note: There are 2correct answers to this question.

A. Data can be loaded or changed only once.

B. You'll need to create an initial file based on predefined fields.

C. You'll need to cleanse the legacy data.

D. The migration run requires an approval from SAP Cloud Support.

What do you have to consider when you are using the Data Workbench?

A. Templates are used to update existing data records.

B. Using the Data Workbench requires the activation of a scoping item.

C. Using the Data Workbench requires an additional license.

D. Additional configuration needs to be defined in the fine-tuning area.