Learn, Practice, and Improve with SAP C_C4H51_2405 Practice Test Questions

Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?

Note: There are 2correct answers to this question.

A. Create a joined data source

B. Create an interactive dashboard

C. Create a report based on the Tickets data source

D. Create a Cloud data source

When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident?

Note: There are 2correct answers to this question.

A. Change the priority to Escalated.

B. Set the action to Propose Solution.

C. Maintain the Incident Context.

D. Push the incident to SAP Service Cloud support.

Which options can you use to limit the population of a single field in the SAP Service Cloud UI?

Note: There are 2correct answers to this question.

A. Page layout

B. Code list restriction

C. Validation rule

D. Delegation

Which tool should you use to rename the Tickets facet?

A. Language Adaptation tool

B. Workflow with a Field Update action type

C. Page Layout tool

D. Adaptation tool

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2correct answers to this question.

A. IDoc

B. OData

C. RFC

D. SOAP

Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3correct answers to this question.

A. Set scoping ques-tions and outgoing email details in fine-tuning.

B. Create an email template for responses.

C. Create an account with the email address of the customer.

D. Configure the email address in the communication channel.

E. Set up service categories and service catalogs.

What are the main uses for warranty management in SAP Service Cloud? Note: There are 2correct answers to this question.

A. Routing rules can be applied to warranties.

B. The agent is prompted to upsell a warranty to the customer.

C. When an agent creates a ticket with a registered product, the warranty is automatically determined.

D. The system can be set up so that certain incident categories are not covered.