Learn, Practice, and Improve with SAP C_C4H51_2405 Practice Test Questions

  • 80 Questions
  • Updated on: 7-Apr-2026
  • SAP Certified Associate - Implementation Consultant - SAP Service Cloud
  • Valid Worldwide
  • 2800+ Prepared
  • 4.9/5.0

Which service objects can you display on an installed base? Note: There are 2correct answers to this question.

A. Maintenance plan

B. Ticket

C. Warranty

D. Contract

A.   Maintenance plan
B.   Ticket

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

A. Scoping in the Configuration Workbench

B. Social media channel configuration

C. Approval process for social media import run

D. Work distribution

B.   Social media channel configuration
D.   Work distribution

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2correct answers to this question.

A. Sales contract

B. Maintenance plan

C. Custom fields

D. Priority

B.   Maintenance plan
D.   Priority

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Create and assign a survey to a ticket

B. Configure a response template

C. Integrate an external knowledge base

D. Set up a knowledge base for service contracts

C.   Integrate an external knowledge base

What are the advantages of using the mashup approach when integrating an SAP Business Objects BI system? Note: There are 2correct answers to this question.

A. Data can be accessed in real time.

B. Existing reports can be reused.

C. Security issues with mashups outside of the corporate network are rare.

D. Offline access is available.

A.   Data can be accessed in real time.
B.   Existing reports can be reused.

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

A. Installed base

B. Registered product

C. Account hierarchy

D. Ticket hierarchy

A.   Installed base

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

A. ABAP mashups

B. Internal mashups

C. HTML mashups

D. URL mashups

C.   HTML mashups
D.   URL mashups
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Why Prepare with This Practice Test Before Your Exam?

The actual SAP Certified Associate - Implementation Consultant - SAP Service Cloud exam features MCQs to be completed within a set timeframe, requiring both knowledge and time management. This C_C4H51_2405 practice test mirrors the real exam format, helping you build confidence and pacing skills. More importantly, it identifies your knowledge gaps across key syllabus areas. All free C_C4H51_2405 exam questions include detailed explanations as well, so you learn why an answer is correct, not just memorize responses.