Learn, Practice, and Improve with SAP C_C4H51_2405 Practice Test Questions

Which service objects can you display on an installed base? Note: There are 2correct answers to this question.

A. Maintenance plan

B. Ticket

C. Warranty

D. Contract

You are configuring SAP Service Cloud to automatically create tickets from Facebook posts and assign them to the social media support team. Which features of SAP Service Cloud can help with this?

Note: There are 2correct answers to this question.

A. Scoping in the Configuration Workbench

B. Social media channel configuration

C. Approval process for social media import run

D. Work distribution

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2correct answers to this question.

A. Sales contract

B. Maintenance plan

C. Custom fields

D. Priority

What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?

A. Create and assign a survey to a ticket

B. Configure a response template

C. Integrate an external knowledge base

D. Set up a knowledge base for service contracts

What are the advantages of using the mashup approach when integrating an SAP Business Objects BI system? Note: There are 2correct answers to this question.

A. Data can be accessed in real time.

B. Existing reports can be reused.

C. Security issues with mashups outside of the corporate network are rare.

D. Offline access is available.

Which data is replicated from SAP Service Cloud to SAP Field Service Management?

A. Installed base

B. Registered product

C. Account hierarchy

D. Ticket hierarchy

What types of mashups are available in SAP Service Cloud? Note: There are 2correct answers to this question.

A. ABAP mashups

B. Internal mashups

C. HTML mashups

D. URL mashups