Learn, Practice, and Improve with SAP C_C4H56I_34 Practice Test Questions

Which categories can you use when creating a service catalog in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Category

B. Cause category

C. Incident category

D. Subcategory

You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. Service Level Agreements are not activated as a service.

B. Service Level Agreements are not configured in fine-tuning.

C. The determination rules have been configured, but not activated.

D. A workflow rule was not scheduled to trigger the determination.

What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

A. To control validity of the service catalog

B. Service level determination

C. A filter option for the case summary

D. Business role assignment

E. Case responsibility determination

Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

A. Maintenance plan

B. Product

C. Registered product

D. Warranty

You are an administrator and want different user groups to have different fields access in the UI in SAP Service Cloud Version 2. Which functionalities would you use to enable this?
Note: There are 2 correct answers to this question.

A. Auto flow

B. Language adaptation

C. Page layout

D. Adaptation

You cannot access cases in SAP Service Cloud Version 2. What could be the reason?

A. Access to the Case app is NOT enabled for the business user.

B. Access rights are directly assigned to the business user.

C. The employee is not assigned to the correct business role.

D. Access rights for cases are limited to read access.

Which of the following services can be activated in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Live activity configuration

B. Agent Desktop

C. Initial user

D. Templates