Learn, Practice, and Improve with SAP C_C4H56I_34 Practice Test Questions

Which elements are used to calculate the due dates defined in Service Level Agreements?
Note: There are 2 correct answers to this question.

A. Service contract

B. Working calendar

C. Maintenance plan

D. Operating hours

How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.

A. Add or remove statuses in the existing status schema.

B. Create a new version of a status schema.

C. Copy an existing status schema.

D. Change the existing status schema.

Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.

A. Set up a rule to route the e-mail to the tenant's technical e-mail address.

B. Maintain and activate at least one e-mail channel.

C. Assign the team responsible for handling cases.

D. Create a case routing rule.

Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

A. Business role

B. Security policy

C. User profile

D. Employee role

To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Accounts

B. Response templates

C. Service levels

D. Registered products

Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant?
Note: There are 2 correct answers to this question.

A. The administrator must create an initial user in order to log in to the tenant for the first time.

B. Any test tenant needs to be purchased separately.

C. The customer will need to provision new tenants through SAP for Me.

D. The business settings will need to be activated for the tenant.

Which milestone can you use for service levels?

A. Warranty validity

B. Created-on date

C. Status

D. Initial review date