Learn, Practice, and Improve with SAP C_C4H56I_34 Practice Test Questions

Which of the following configuration activities are part of SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Maintain case types

B. Set scoping attributes

C. Set up deals

D. Set up Agent Desktop

What functionality can be enabled to assist agents with case resolution?

A. Create and assign surveys to the case.

B. Integrate a knowledge base.

C. Configure templates for responses.

D. Integrate Microsoft Teams.

Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

A. Channel type

B. Mashup service

C. Channel e-mail ID

D. Case type

E. Default account

Which of the following describe how access restrictions are governed in SAP Service Cloud Version 2?

A. If the access rights are contradictory, the system automatically grants no access.

B. You can decide if access rights override any restrictions you have defined.

C. Unrestricted access rights override any restrictions you have defined.

D. Restricted access rights override any unrestricted access you have defined.

What steps must the administrator perform to give service agents access to knowledge base articles? Note: There are 2 correct answers to this question.

A. Configure the relevant integration flow.

B. Obtain API token credentials from the knowledge base provider.

C. Maintain the knowledge base provider settings in SAP Service Cloud Version 2.

D. Set up knowledge base articles in SAP Service Cloud Version 2.

Which of the following objects can be replicated from SAP Service Cloud Version 2 to SAP S/4HANA?
Note: There are 2 correct answers to this question.

A. Registered products

B. Contacts

C. Products

D. Service contracts

When using auto flow rules, which of the following do you need to consider? Note: There are 3 correct answers to this question.

A. Conditions can be based on standard fields.

B. Optimization from the back end is done automatically when too many auto flow rules exist.

C. Too many rules affect system performance.

D. Conditions can be based on extension fields.

E. Auto flow rules must be assigned to the business role