Learn, Practice, and Improve with SAP C_C4H56_2411 Practice Test Questions

Which of the following actions do you need to grant access to the relevant service objects? Note: There are 2 correct answers to this question.

A. Assign a business role to a user

B. Assign a business role to a service organization

C. Assign a business role to an employee

D. Set up the case designer with the assignment step employee

Which of the following actions do you need to perform to receive inbound calls in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Deactivate Live Activity Center.

B. Activate the native CTI.

C. Use a CTI widget to connect the CTI solution.

D. Purchase an additional CTI license.

What steps are required to enable an extension field for cases that allow users to select more than one option? Note: There are 2 correct answers to this question.

A. Maintain the list of values and activate the Multi Value flag.

B. Activate the Multi Value flag in the adaptation mode.

C. Create an extension field with data type Object and data format Code.

D. Create an extension field with data type String and data format Code.

You want to control the access of fields in SAP Service Cloud Version 2. Which element can help you implement the business need?

A. Determination rule

B. Approval

C. Case routing

D. Page layout

Which of the following account master data can be included when creating account master data objects? Note: There are 2 correct answers to this question.

A. Role

B. Title

C. Account team member

D. Contract data

Which of the following can you use to explore released APIs?

A. SAP Business Accelerator Hub

B. SAP Integration Suite

C. SAP Application Interface Framework

Service agents working on a specific case type in SAP Service Cloud Version 2 need to access and perform defined actions in an external solution. What steps must an administrator perform to make this possible? Note: There are 3 correct answers to this question.

A. Develop a custom business object.

B. Include a dedicated step pointing to the mashup in one of the phases of the case type.

C. Use the web page URL of the external solution for extracting input parameters in the mashup.

D. Define a custom screen for the mashup.

E. Create a mashup to embed the web page of the external solution.