Learn, Practice, and Improve with SAP C_C4H56_2411 Practice Test Questions

Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

A. Responsible employee

B. Contact

C. Account hierarchy

D. Service Team

What is the only way to change an active case type?

A. It is not possible to change an existing case type.

B. Use the Draft status.

C. Copy an existing case type.

D. Perform the Create New Version action.

Which of the following rule options can be implemented to automatically assign a case?

A. Validation

B. Case routing

C. Autoflow

D. BRF+

Which access restriction types are available in SAP Service Cloud Version 2? Note: There are 3 correct answers to this question.

A. Unrestricted

B. Define specific restriction

C. No access

D. Full access

E. Restricted

What are the effects of using the depersonalization settings on employee data?

A. Personal data gets replaced with XXXX.

B. Personal data gets archived.

C. Employee data gets hidden.

D. Employee data is stored securely.

You want to use CTI with automatic creation of interaction logs within the Agent Desktop. Which of the following activation steps are mandatory? Note: There are 2 correct answers to this question.

A. Maintain mapping table for CTI and SAP Service Cloud Solution

B. Enable Activity Creation

C. Maintain Provider ID

What are the prerequisites for integrating external systems into the Agent Desktop? Note: There are 2 correct answers to this question.

A. SAP Build Apps

B. SAP Cloud Integration

C. SAP Event Mesh

D. SAP Business AI