Learn, Practice, and Improve with SAP C_C4H56_2411 Practice Test Questions

Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

A. Send event email template

B. Send info notifications

C. Send event notifications

D. Send object update

E. Send emails

Where are employee working hours maintained?

A. Holiday calendar

B. Business role

C. Employee data

D. Business user data

Which of the following options are correct to display warning messages for escalated cases? Note: Scroll down to view all possible answer options.

A. Option A

B. Option B

C. Option C

D. Option D

You want to assign employees, status, a service catalog, and a hierarchy to cases. Which of the following configuration options is correct? Note: Scroll down to view all possible answer options.

A. Option A

B. Option B

C. Option C

D. Option D

Which tool can you use to automatically replicate data from S/4HANA to SAP Service Cloud Version 2?

A. Data Workbench

B. SAP Build

C. SAP WorkZone

D. SAP BTP

What steps must an administrator perform to enable the phone channel in the Agent Desktop? Note: There are 2 correct answers to this question.

A. Add a mashup service in the Agent Desktop.

B. Integrate with a third-party CTI provider.

C. Add the phone channel to the live interaction widget.

D. Obtain API token credentials from the CTI provider.

What are some SAP-recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Integrate clean core practices in the end-to-end value process chain.

B. Define roles and responsibilities as part of a process transformation office.

C. Establish an organizational structure, technical foundation, and transformation methodology for clean core.

D. Establish release management.

E. Establish regular housekeeping tasks and procedures.