Learn, Practice, and Improve with SAP C_FSM_2211 Practice Test Questions

You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

A. Check the availability of the technician.

B. Drop the activity onto the technician.

C. Click and release the assignment.

D. Identify a suitable technician by skills.

Which actions can you use in a Business Rule configuration? Note: There are 3 correct answers to this question.

A. Delete Report

B. Create Requirement

C. Build Query

D. Delete Object

E. Create Object

As a technician, you have just completed a job. You now need to book a second visit for the customer. What option is available in the SAP Field Service Management mobile app for you to do this?

A. Create a follow-up activity from within the service call.

B. Create a follow-up activity from the Expenses page.

C. Create a follow-up activity from the Efforts page.

D. Create a follow-up activity from the Smartform page.

You are an administrator who needs to activate the Reserved Materials feature in the mobile app. Which permission operations must you maintain for the RESERVEDMATERIAL object type? Note: There are 2 correct answers to this question.

A. Update

B. Create

C. Delete

D. Read

In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

A. High touch

B. E-mail interaction

C. No touch

D. Video chat

What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A. Mobile-Self Service

B. Ticket Routing rules

C. Service Level Agreement

D. Automated Scheduling

Where in the SAP Field Service Management Mobile App can you capture Customer Signature? Note: There are 2 correct answers to this question.

A. Checkout Report

B. Service Call

C. Business Partner

D. Smartform