Learn, Practice, and Improve with SAP C_OCM_2503 Practice Test Questions

Which follow-up activities derived from a detailed change impact analysis are usually taken over by change management?

A. Define new roles and responsibilities and adapt organizational policies and procedures

B. Identify resource constraints within impacted business units and develop mitigation activities

C. Develop personas for the communication of the change impact and create communication assets

D. Design the future operating model for impacted business units and plan the implementation

A. Using already existing channels reduces costs and effort, and establishing new channels helps to draw attention to the communicated content.

B. Using already existing channels allows to communicate generic information, and establishing new channels helps to convey messages to younger users.

C. Using already existing channels helps to point out what remains stable, and establishing new channels contributes to preventing an information overload.

D. Using already existing channels allows a fast internalization of conveyed messages, and establishing new channels reduces the alignment effort with the project lead.

What are typical tasks a change manager performs after the conduction of a change impact analysis workshop? Note: There are 3 correct answers to this question.

A. Drive and facilitate the development of follow-up activities

B. Plan and conduct validation sessions with the impacted stakeholder groups

C. Visualize quantitative ratings and aggregate qualitative insights

D. Create and align the result report

E. Review and refine the KPIs to measure user adoption after go-live

How would you assign the responsibilities for organizational change management in a cloud project? Note: There are 2 correct answers to this question.

A. In large projects, the change management responsibility is usually assigned to a designated change manager or a change management team.

B. In mid-size projects, the change management responsibility should be assigned to the business leaders of the impacted units.

C. In small projects, the project manager can take over the change management responsibility.

D. Independently from the project size, the change management responsibility is assigned to the project sponsor.

Which advice fosters a successful delivery of change communication activities? Note: There are 2 correct answers to this question.

A. Go for a good communication mix.

B. Don’t overcommunicate.

C. Focus on digital communication channels.

D. Develop a compelling, comprehensive change story.

How does working with personas help to convey stakeholder-specific messages in cloud projects?

A. Personas with similar demographics and attitudes of the represented stakeholder group allow you to address emotions instead of just conveying facts, because users identify with the persona and build empathy

B. Personas that resemble opinion leaders of the represented stakeholder groups underline the communicated messages, because users unconsciously perceive the persona as very trustworthy

C. Personas representing innovators and visionaries within the represented stakeholder group trigger the reflection of communicated messages, because users are motivated to challenge their previous assumptions

D. Personas with relevant IT and process competencies for a specific stakeholder group support the communication of facts and figures, because the personas are considered to be credible experts for the communicated content

Which approach is suitable for conducting a communication needs analysis?

A. Approaching managers or dedicated experts, because it is efficient and avoids unrealistic expectations

B. Interviewing selected business users to explore their individual communication needs, because aggregating this data reveals important insights

C. Setting up the analysis as a project activity, because it allows fast execution and fosters team spirit

D. Conducting workshops in all impacted business units, because it gives the employees the feeling of being heard